I was surprised by how slow the support responses were

I was surprised by how slow the support responses were

I found the telephonic support extremely unresponsive when I needed urgent help with the software. Each time I called, it took a long time to get connected, and even once connected, the answers were vague and did not resolve my problems. I expected a more practical and efficient approach given the nature of the product and the training offered. The delay in communication really impacted my ability to use the database and dialer effectively during my trial period. I had hoped that priority assistance would help me get quicker fixes, but that was not the case. Overall, the support did not meet my expectations and felt like a major drawback in using this service.