I was surprised by how slow the responses were
I had reached out to support with questions about the dialer integration with my database setup. Initially, I thought they’d be quick to help, but honestly, the responsiveness surprised me in a not-so-good way. Calls sometimes went unanswered or I waited quite long before getting any follow-up. There was only one instance when someone seemed genuinely helpful and explained the steps clearly regarding the automatic updates. However, other than that, the communication felt slow, which was frustrating since I wanted to get my workflow going without delay. Telephonic support wasn’t as reliable as I imagined, especially when I needed quick clarifications during training. The sign-up and invoicing processes were straightforward though, which was a relief amidst the support issues. If responsiveness were better, I’d feel more comfortable investing more time in the software. As it stands, the delayed replies made a simple problem linger longer than necessary.