I was surprised by how slow the response was
I expected a more prompt response when I reached out to the telephonic support team during my usage week, but unfortunately, they took longer than anticipated to get back to me on issues I raised. It was frustrating because I wasn't sure if my problem had been noted or if I needed to escalate it myself. While they did manage to assist eventually and the support staff were polite, the turnaround time simply did not match what I hoped for based on the sign-up promises and initial communication. This delay affected how smoothly I could use the dialer and database features, since some technical questions went unanswered for a while. The billing and payment process was straightforward and did its job without any hiccups, which was one positive takeaway. Overall, the responsiveness surprised me in a negative way, although I appreciate the basic support provided when it did finally arrive.