i was surprised by how much setup was just a one-time event

i was surprised by how much setup was just a one-time event

I found it quite surprising that so much of the initial communication and support process was focused on the one-off setup rather than ongoing assistance. While I appreciate that getting the software and database ready is important, I had expected more proactive and continuous support during the initial few weeks of use. Instead, after the setup was done, it felt like the support was less accessible and not as responsive to follow-up questions or minor issues. This lack of ongoing communication left me somewhat uncertain about how to handle emerging challenges, despite the initial setup being handled adequately.