I was surprised by how much effort it took to find help
Dear WFHI, when I first started looking around your platform, I thought it would be easy to find what I needed quickly. However, I found it surprisingly challenging to navigate through the sales and pre-purchase sections. The information was there but sometimes buried under too many prompts and repeated explanations before I could get to the core details. It felt like I had to spend more time figuring out the software’s benefits and pricing than I expected. On the positive side, the sign-up and invoicing procedures were reasonably clear once I got that far. I appreciated how the automatic updates kept everything working smoothly, and the calling tools were quite handy once I understood their function. Still, I feel you could improve the clarity and accessibility of information upfront so that new users don't get overwhelmed. Getting support on the phone was okay, but again, I had to push myself a bit to get straight answers quickly. Overall, it was surprising how much effort was required to even begin using your software as a customer expecting straightforward info.