I was surprised by how different your training was from what I expected
I must say, I had certain expectations about the training and onboarding when I signed up with WFHI, but what I experienced was quite different. You didn't fully prepare me for the extent to which I would have to figure things out myself. I thought the training would be more guided and structured, but in reality, many steps were left for me to explore on my own, especially regarding the database management and use of the calling tools. I found that this discrepancy between my expectations and the actual process caused frustration, as I had imagined smoother handholding. The onboarding flow seemed less linear than I had assumed, making the initial weeks somewhat confusing. However, I will grant that the telephonic support was helpful when I got stuck, and the automatic updates kept the software current without extra effort. Still, the sign-up and payment procedures were pretty clear and straightforward, which was a relief. I think you need to manage the pre-training information better so users know what to expect, because this gap can make the experience difficult for those new to such software.