I was surprised by how confident I felt fast
Initially, I wasn’t sure how the onboarding would pan out because I’ve used different kinds of tools before, and often they are confusing. But this time, after the first couple of sessions, I found myself getting more confident with the dialer and software database features than I expected. The training covered a lot, but the part that surprised me was how easy the telephonic support was to reach during my irregular hours. Still, I felt like some of the sections went a bit too quickly, and I kept going back to double-check a few settings to make sure I was right. Overall, though, the confidence I gained was pretty solid, and I think the updates helped keep the software from feeling outdated as I used it more. So even if the pace was uneven in parts, the net experience boosted my comfort with the system quite a bit.