I was surprised at how approachable the support felt
I wasn’t expecting too much when I initially called support, thinking it’d be all scripted and rushed. But honestly, the experience was quite different. The person on the phone walked me through the invoicing process in a way that was clear and patient, which helped me feel more confident about the whole setup. I kept thinking that maybe I’d have to keep calling back for every little doubt, but once I got the hang of it, the database and dialer integration felt much easier to manage day by day. The automatic updates maintained everything without me needing to check too much, which was a relief. I guess what surprised me most was how accessible and straightforward the telephonic support was, not just a robot voice or long wait times. That really set a positive tone for how I approached the rest of the training and onboarding sessions and helped me trust the software just a bit more.