I was quite pleased but expected a bit more upfront
Hey, just wanted to share my thoughts on the sales and pre-purchase part because that was the first thing that got me curious. The way they explained the product matched pretty well with what I thought I needed for my remote setup. Signing up was a breeze, and invoices came through exactly as promised which was a relief. But I do feel like some of the messaging could’ve been a bit clearer about what exactly happens after you pay, like how the automatic updates trigger or what happens if the dialer has issues. It wasn’t confusing exactly, just that I expected more upfront details without having to reach out to support. Speaking of support, once I did call, they were quick and helpful, making me feel better about the whole process. So overall, I’m happy with how things went, even if a few things weren’t perfectly laid out from the start. It’s probably just because I’m picky about knowing all the small steps before fully diving in.