I was hopeful but now wondering if I'll ask for help again
Initially, I thought the WFHI package would be straightforward enough for me to manage without much extra assistance. The sign-up and invoicing were quite clear, and the onboarding process seemed designed to ease users into the system. But as I progressed through the training and started using the dialer and database daily, I realized that certain features weren’t as intuitive as I expected. The automatic updates occasionally changed settings I wasn’t prepared for, and I found myself needing to contact support a couple of times. The telephonic support was decent but not always immediately available, which was a bit frustrating. That said, the core software performed adequately, and I think with more experience I might get the hang of it better. So, I’m undecided whether I’ll need help again next time, but I won’t rule it out just yet.