I tried hard but felt clueless by the end
I went through the WFHI training and onboarding really trying to get a grip. But honestly, by the time I finished, I felt even less confident than when I started. The steps weren’t clear and the resources didn’t seem tailored to my level. I struggled to understand how the dialer tools or the database function fit into a real workflow. Despite following all the instructions, many features remained confusing, and I ended up more frustrated than relieved. It was hard to tell if the software or the training was the problem, but neither helped me feel ready. I was hoping for a practical, hands-on approach to gain confidence, but the experience felt disjointed and slow to build comprehension. So after all that effort, I’m still not comfortable using the system and doubt I’m on the right path yet. I just hoped the training would bridge the gap, but it didn’t get me there.