I thought sign-up would be easy but then it got a bit confusing
When I started with the sales process, I expected a nice flow, where each step just followed the previous one. Initially it felt like that – the sign-up and payment sections were straightforward, and I could see invoices coming through promptly. But then when it came to accessing the training modules and software setup, things got a little confusing. I wasn’t sure whether I needed to complete training before I could fully use the calling tools and dialer or if it was optional. The database feature felt a bit buried, and I wasn’t sure if I had missed a step or if it was just designed to be accessed later on. It was sensible in parts but I sort of had to figure out some things on my own. Also, the telephonic support was helpful once I reached out, but that wasn’t immediately clear when signing up. So while it matched many expectations and didn’t introduce big surprises, I was left wondering if this order of things was really the best for new users like me. It did work out though in the end.