I think they could improve pre-purchase help
Before I decided to buy, I reached out for some assistance to clarify a few details, and that was a mixed bag. The sales team had some helpful responses, which was great, but I felt they missed out on some key explanations about how certain features worked in real-time. When I asked about the dialer, it took longer than expected to get precise insights about it. I was looking for more specifics on how it integrates into daily tasks, but only got generic replies. Next time, I might need to ask more pointed questions to get the clear picture I’m after. At the same time, the overall vibe during the pre-purchase phase felt accommodating, so I'm hopeful that they’ll keep improving. Ultimately, I wouldn’t say it was terrible, just not quite what I expected it to be.