I think some basics were missing in my last experience
Reflecting on my onboarding and training with WFHI, I feel like some foundational support was missing. While the software itself seemed fine and the dialer worked more or less as expected across the week, my experience with the training was patchy. I wasn't quite sure about how to best use the database feature within my daily routine, so I expect I will need help next time as well. The automatic updates sometimes caught me off guard when they happened mid-session, which was a bit frustrating, especially without clear prior notification. Support via phone was available but felt inconsistent in terms of helpfulness and response time. Though the invoicing and payment process was clear, I found myself unsure if I fully grasped all details surrounding the charges and fees. I suppose for someone more tech-savvy or persistent, none of this would be a big deal, but for me, the onboarding didn’t quite cover all the basics I needed. I’d say I’ll probably need to call on support again in the future, since not everything felt fully addressed from the start.