I think it’s pretty solid overall
At first, I wasn’t sure how well the support and communication would stack up with WFHI. But after going through their onboarding and training, I felt much more confident about handling the software. The explanations weren’t perfect but good enough for me to figure out the workflow. The calling tool and dialer worked pretty well during my week-long trial and I didn’t notice any serious hiccups. The database feature fit decently with what I expected to do remotely. Their automatic updates kept improving the interface here and there, so I felt like I wasn’t stuck with a dated system. The payment and invoicing process was straightforward and didn’t add stress. And support over the phone was responsive enough to answer my queries promptly, even if I had to go over some points twice. So yeah, overall I think the whole thing is quite solid and I’m comfortable continuing to use it. I’m satisfied with the level of confidence I ended up with, even if it didn’t feel perfect at every step.