I Realized Setup Was Mostly One-Off and It Didn't Work For Me
It became clear early on that the support communication mostly involved the initial setup and not ongoing assistance. After the first few calls to the support team to troubleshoot problems during setup, subsequent interactions were minimal and didn’t offer much guidance on how to fix recurring issues. I encountered difficulties with the dialer interface that seemed persistent, but the help provided did not address these effectively. The setup process itself required a lot of trial and error on my part as well. Each time I thought I had completed a step correctly, I encountered new issues related to software access and database integration. There was an attempt to explain the process during onboarding, but it did not translate into an easier ongoing experience. I expected that the support would continue to guide me as I became more familiar with the system, yet it was mostly a one-time effort. This left me feeling frustrated and unsupported when further problems emerged after the initial phase.