I probably won’t need support again but I’m glad it’s there
After my initial questions during the early days of using the software, I contacted support to help me better understand the invoicing process and the setup of the database. The telephonic support was clear and patient, which made a strong impression since I could tell they really wanted to help. They explained the steps carefully, which saved me time and helped me avoid mistakes later on. Although the experience was positive, I do have a small reservation about the wait times on some calls, which could sometimes be a bit long during peak hours. Still, the priority assistance feature showed up as promised, allowing quicker routing to knowledgeable people. So, while I hope not to rely on support frequently, it felt reassuring to know it’s available and competent. The automatic updates running in the background also took a load off my mind since I wasn’t constantly worrying about maintaining the software manually. Overall, the outcome of feeling supported gave me confidence to continue using the system.