I probably will need more help next time
My experience with the sales and pre-purchase process was kind of mixed, and the main outcome is that I’ll probably end up needing assistance again if I try to use this platform in the future. The sign-up was mostly okay, and paying the invoices wasn’t much of a hassle, but the process felt a bit fragmented and sometimes unclear. When I tried to figure out the software and the calling tools on my own, I found several areas where I got stuck or didn’t understand what to do next. Although the support team is available, it sometimes took longer than I expected to get through, which was frustrating when I needed quick answers. The training wasn’t fully comprehensive for someone new, so I’d probably have to reach out for help multiple times in the future. Overall, I didn’t have any major issues with the initial sales, but the ongoing need for support means I probably won’t be fully independent next time without help.