I only understood the payment setup after some back and forth
At first, I found the billing and payments setup quite confusing and it took me a while to get a clear picture of how it all worked. The initial sign-up was easy enough, but when I received my first invoice, I couldn’t quite figure out why the amounts were what they were. It seemed different from what I had expected based on the training materials. I reached out to support, and although they were polite, the explanations were somewhat unclear and required multiple calls before I felt somewhat confident about the payment schedule. Later, I realized that some parts of the setup, like linking the payment method and understanding the billing cycle, were not one-off tasks. I had to keep checking and sometimes redoing actions to make sure my account was properly billed going forward. This ongoing need for setting adjustments made the experience frustrating at times. On the plus side, the invoicing itself was detailed enough and automatic updates made sure I always got the latest version without missing anything. Still, the complexity of the payment flow was not something I anticipated and it slowed down how quickly I could fully use the software. I wish there had been a clearer single point of information or a guide that showed all payment-related steps together. It only clicked for me after persistent effort and multiple conversations with support, and even now I stay cautiously aware of how the billing is processed.