I never really got when the process ended
You provided several steps in your sales and pre-purchase sequence, but frankly, I never quite understood when the process really ended. There was a lot of back-and-forth with sign-up, invoice delivery, and payment confirmations, but nothing felt quite streamlined or in a sensible order. At times, the database setup appeared before training was fully explained, and then the calling tools were introduced somewhat abruptly. It felt like the steps overlapped or repeated, without a clear flow that would build confidence in the software or onboarding. While the support itself was available, this random order made me somewhat frustrated, as each stage did not connect clearly with the next. I expected a more linear or guided approach; instead, I found myself unsure when each phase was supposed to finish or what to expect next. This really took the shine off the overall experience and made it hard for me to commit fully.