I never really got how things worked
I was hoping that the support and communication would make things clearer, but unfortunately, that wasn’t quite the case. When I reached out to the helpline, the explanations felt a bit rushed and overly technical, making it very hard to follow along. One thing I’ll give them credit for is that the representatives were polite and tried their best to help, which was nice. However, the overall communication didn’t really click for me because there wasn’t enough practical demonstration or user-friendly instructions. I found myself rereading the training materials multiple times without much clarity. I think if they simplified the language or gave more concrete examples, it could be a lot better for people who aren’t familiar with such software. Right now, the process just leaves me feeling frustrated more than anything else. I still haven’t gotten comfortable with how the calling tool and dialer work because of this.