I never really felt the process made sense
From the moment I started the sign-up process, the steps seemed somewhat nonsensical to me. I was expecting a straightforward flow where you sign up, get access to the software, then immediately go through training, but instead I was asked to complete multiple unrelated steps before I could even access the dialer or database features. The invoicing and payment section appeared somewhat disjointed from the main onboarding, causing confusion about when exactly my account would be fully active. My understanding of the automatic updates was also a bit unclear because I was not informed soon enough about how they might affect usability. Even though the telephonic support was competent when I finally reached them, it didn't help clarify the sequence behind the steps I had to follow. Only when I finally got direct access to the software did some parts start to feel logical, but by then the frustration with the initial confusing order overshadowed the experience. In short, the whole order of tasks made little sense until I was actually using the tool.