I never got the full explanation needed.
During my interaction with telephonic support, I found that the explanations provided were quite basic and left me with more questions. The call was straightforward enough but often lacked detailed guidance on using the dialer and database effectively. They provided instructions but not in a way that fully clarified the process or the training steps. I waited to feel that ‘aha’ moment where things clicked, but it never really came. Support did verify a few troubleshooting steps and was polite, that I acknowledge, but the lack of clarity made it hard for me to confidently proceed through the onboarding flow or understand invoice details fully. So while some explanation was given, it wasn’t enough for me to be completely comfortable with the tools or software at hand.