I never got a clear idea what to expect
I had hoped the pre-purchase information and sales explanations would give me a clear roadmap for setting up remote workflows easily, but that wasn’t the case. Despite reading through all the documents and watching the introduction videos, I found the explanations vague and sometimes contradictory. I started the onboarding process intending to walk through the training and software integration smoothly, but I quickly got stuck on some steps that didn’t make sense due to poor detail. The dialer and database features seemed promising in theory, but there wasn’t a clear guide on how to start using them effectively during the initial setup. The signup and payment process, which I thought would be straightforward, turned out to be quite confusing as well, with unclear invoicing details and no clear contact for pre-sales support. I ended up feeling frustrated rather than informed, and I didn’t feel confident proceeding further with the service. Overall, the information given before purchase did not help me fully understand what was involved and what kind of help I could expect, which I found disappointing considering the cost and effort involved in trying to get started.