I never fully understood what you meant
The language used in your support and communication is confusing. At first, I thought I might just be missing something, but even after several interactions, the wording and labels on the software didn’t make sense to me. When I tried to use the telephonic support, the explanations felt circular and sometimes contradictory. You could maybe revise the texts or menu titles to be more straightforward; right now, they seem to overcomplicate things unnecessarily. I did appreciate that the automatic updates happened without interrupting my workflow, so that part was fine. But when it comes to understanding how the dialer or database features work through your descriptions, it just didn’t click for me. I wanted to give this a better rating but the unclear communication knocked it down. Maybe you’ll improve the clarity someday, but for now, it’s more of a hassle than a help.