I never fully got confident using the support
When I first signed up, I was hopeful that the telephonic support would guide me well through the setup and learning phases, but the moment things started getting technical, that hope faded. Initially, I got through the training and basic onboarding steps with some help, but as I tried to handle the database feature and dialing tools day-to-day, I found myself stuck. The telephonic support attempted to assist, but often the explanations were unclear or took too long to arrive. By the time the issues were addressed, my workflow was disrupted, and I didn’t feel confident relying on support alone. The automatic updates at least kept the software stable, which was a plus, and invoicing and payment processes went without a hitch. But overall, it just didn’t click for me on the support side, leaving me unsure about continuing with this setup.