I needed help but it just wasn’t there when I tried
I found the software interface promising at first but quickly ran into access problems that stopped me from using key features completely. What added to the frustration was that when I reached out for help through the available support channels, the responses were slow or sometimes never came at all. I expected telephonic support to be there for situations like this, but it felt like my calls either went unanswered or were delayed significantly. When I did get through, the answers did not always fully address the access issues or the software glitches I encountered. The onboarding felt incomplete because important modules were inaccessible to me and no one proactively followed up to check if my problems were solved. Attempts to use the dialer and database features were met with unexpected errors, and updates seemed to introduce new bugs rather than resolve the old ones during this time. This lack of responsiveness was disappointing and made me uncertain if the system would truly support my remote workflows as promised. I believe that to improve, there needs to be much faster, more reliable communication and more helpful support overall. Without these, users like me are left feeling stuck and unsupported, which is quite discouraging.