3 out of 53 of 5Unverified experienceSupport and communication
I might use support again considering how things went
Reflecting back on the support I received, I think I would probably use it again next time if I ran into problems. The telephonic assistance was patient and fairly efficient even though it took a bit of back and forth due to some unexpected issues with software updates affecting the dialer and database sync. These hiccups weren’t fully anticipated at onboarding but the team managed to help me through them after explaining what to do step by step. I wouldn’t rely on the system to be problem-free, so having support available is important. That said, the communication wasn’t perfect, and sometimes I had to be the one initiating contact again, which could get frustrating but overall I feel I could manage.