I might try the support again, but it wasn’t perfect
So, I had a fairly mixed experience with the support and communication side of WFHI. On the one hand, the staff I reached over the phone were polite and tried to help with my questions. However, some of the wording and labels in the software didn’t make much sense to me at first. For example, when trying to navigate the database feature, I had to guess what certain terms meant. It felt like the labels were written from a very technical viewpoint, which could confuse someone not familiar with the jargon. I found myself looping back, trying to understand commands and instructions that could have been clearer. On the other hand, once I raised issues, things got a little better after a couple of exchanges with support. The invoices and payment explanation seemed straightforward enough, but calling tools sometimes had labels that weren’t user-friendly. Would I do it again? I suppose yes because overall the help was there, but they could make the language a lot simpler to cut down confusion.