I might not use this again due to confusing labels
My experience with the support and communication has been mostly negative because the wording and labels in the software often did not make sense to me. I found myself second-guessing many of the options or buttons, which slowed down my workflow significantly. For instance, certain calls to action on the dashboard were ambiguous, making it hard to know what would happen if I clicked. On the plus side, once I reached out to telephonic support, they were patient and explained things clearly, but I would have preferred if the interface itself was more intuitive to reduce reliance on calls. Training was okay but didn’t address these label issues thoroughly, leaving me a bit frustrated. Signing up and invoicing went smoothly, so I can’t fault that part, but the overall user interface could be better labeled to avoid confusion. Because of this, I don’t think I would choose to use this software again unless these aspects improve, as I don’t want to spend so much time guessing or seeking help just to keep things running.