I might not use support the same way again
My experience with the support and communication from WFHI was mixed. When I first reached out for help with the calling tools, the response time was slower than I expected, which caused some delays in my workflow. The telephonic assistance did provide useful answers but sometimes felt a bit scripted rather than personalized. On the positive side, once I got through to someone knowledgeable, they were able to solve my issues effectively, which I appreciate. The onboarding flow documentation was comprehensive enough, so I didn’t have to rely on support often. However, because of the slow initial responses, I’m not sure if I would call again except for very urgent problems. The invoicing and payment processes worked smoothly, and I had no issues there. Overall, the system works, but I think support could improve its responsiveness to really feel reliable.