I might not do it again because of the hard-to-navigate support
While I was generally impressed with the idea of WFHI’s software and the training offered, I struggled quite a bit trying to find answers through their support options. The telephonic support was responsive when I finally got through, and the people on the line were helpful, but locating the right information in their resource database or training guides was often confusing. The search function didn’t quite bring up relevant help articles, which meant I spent more time guessing where to look. That was frustrating when trying to fix issues around the calling tools or get details about automatic updates. I did appreciate that the sign-up and payment workflows were clear and reasonably straightforward, so not everything was difficult. But the overall process of finding timely solutions the first time wasn’t smooth for me. Because of this, I’m hesitant to rely on the platform completely or recommend it without noting the support navigation needs improvement.