I might need some help next time, but got through this round
I went through the training and onboarding with WFHI and ended up with a mixed experience. The software setup was generally clear, and I managed the initial steps pretty well on my own. The call tools and dialer functioned reliably, which helped me establish a workflow that feels manageable. However, I noticed the onboarding instructions left me a bit unsure about some of the advanced features, so I am fairly confident I will need support or retraining when I use this again. The database and automatic updates seemed helpful, but not fully intuitive from the start. Sign-up and payment also went fine without much hassle. Telephonic support was responsive when I reached out, though I wish I'd understood some parts better from the beginning. In sum, I did get through the current onboarding successfully, but I’d say next time I’ll definitely ask for more help up front so that I avoid confusion or slowdowns.