I might need help again, but overall it was okay
So, I’ve been using the WFHI software for a while now and honestly, I feel like there were some parts that just needed more ease of use. The onboarding was okay but I still wasn’t 100% confident on some features after the training. Support was okay when I called but honestly, I don’t think it was super fast every time. I guess I might need to call again if I hit any other issues because their dialer tool sometimes acts up. I liked the invoice payment process, it was clear and simple which was good. The database feature needs a bit more polish too. On the plus side, I found the automatic updates happening quietly without any hassle. So overall, would I do it again? Probably, but only if I have more time to work through the quirks. If they can fix the small bugs, it could be smoother next time. But yeah, calling support again might be on my list so I can get timely help. The software is useful, just needs some patience on my side to figure everything out fully.