I might give this another try, but only if you improve daily support
You have made a decent effort with your telephonic support and communication, but I want to be honest about the day-to-day experience. It’s not about the first interaction alone since that was generally fine, but the ongoing follow-ups and routine chats sometimes felt slow and not completely helpful. I noticed that responses were polite but occasionally lacked the depth needed to resolve smaller issues quickly during normal workflow days. That made certain training applications and use of calling tools less smooth than expected. On the other hand, the onboarding and sign-up processes were straightforward enough, and the automatic updates worked as intended without causing major hiccups. Billing and invoicing were clear too, which I appreciated. Still, I hesitate to say I’d definitely do it all again unless there’s an improvement in regular communication quality. Support plays such a crucial role in daily experience that without it being consistently strong, even the best software can feel frustrating over time. So while you get credit for trying, I’d want to see progress before committing to repeat business with you.