I might consider repeating the process despite the wait times
Before deciding to purchase, I went through the sales and pre-purchase communication. The process involved a fair amount of repetition where I had to provide the same information multiple times to different representatives. Also, the waiting periods before getting responses were longer than I expected. However, the details explained about the software and access were adequate enough for me to evaluate whether it met my needs. The sign-up and payment procedures themselves were standard and went through without issue once I committed. Considering all this, while the time spent felt a bit extended due to waiting and repeated clarifications, I would still consider using the platform again because the core offering seems promising and the support, once engaged, was helpful enough to make it worthwhile.