I managed to handle most issues without external help
I found that after the initial setup and onboarding, I rarely needed to call support. Most of the software features, including the dialer and database, were quite accessible thanks to the clear training provided. Automatic updates occasionally changed things, but the user interface kept consistent enough to avoid confusion. Sure, some complex queries required a phone call, and support was responsive then, but overall I felt confident working through difficulties myself. The invoicing and payment steps were transparent and simple, which added to the ease. In the end, the outcome was that I could rely on the system mostly on my own without constant assistance.