I’m Still Not Confident Enough to Start Productively
You promised an easy and fast onboarding process, but honestly, it took a lot longer than I expected to just get going with WFHI’s software and training. The initial sign-up felt somewhat rushed, yet puzzling; it did not explain all the steps very clearly. I spent days trying to figure out how the dialer integrated with the database feature, and the training sessions were too generic for my needs. You could improve by providing clearer, more step-by-step guidance because the current training assumes I already know a lot. The automatic updates, instead of helping, ended up confusing me as I wasn’t sure what changes they applied to the system. Even reaching support was inconsistent at times, which didn’t help me progress faster. After all this effort, I still can’t say I am fully comfortable using the calling tools regularly. It feels like a bigger time investment than I bargained for, and I think you need to reevaluate how onboarding is delivered to new users.