I’m set up well but figured out a lot on my own
Overall, I’d say the training and onboarding resources provided were quite helpful, especially for someone new to remote workflows like me. The step-by-step video guides covered the platform’s basics, and the initial help articles made signing up and connecting to the dialer pretty smooth. That said, there was quite a bit I had to figure out without direct guidance, particularly when it came to customizing the database features to suit my workflow. It felt like the software is powerful, but the learning curve was steeper than I expected. The automatic updates happened without fuss, so I didn’t have to worry about keeping the software current manually. Telephonic support was available, which definitely helped when I hit certain tech snags, though sometimes the responses were a bit generic. I really appreciated having priority assistance on call for trickier issues, even if I didn’t use it frequently. In sum, the training sets a solid foundation, but expect to spend some hours exploring and testing on your own before feeling fully confident here.