I’m not sure I’d do the onboarding again so soon
The training and onboarding sequence seemed to lack a logical flow that would have made it easier to follow. For example, some of the initial steps delved into database management before the dialer setup was fully explained, which felt backwards given the software’s end goal. The training materials were adequate but the mix of calls and walkthroughs didn’t build upon each other in a structured manner. This led to some frustration as I had to keep bouncing back to earlier sections to clarify points rather than progressing smoothly. I did find the invoicing and payment procedures clearly outlined, which was a bright spot in the onboarding journey. Telephonic support was reachable but had limited capacity to guide me through the sequence of steps, so I was mostly left figuring things out myself. While I appreciated the software’s potential, the inconsistent order of steps in training reduced my confidence. Given the effort required and how confusing parts felt, I can’t say I’d want to repeat this onboarding so soon if I had to start over. It was a mixed experience that could be improved by reordering and tightening the learning flow for future users.