I’m not likely to try their support again anytime soon
When I needed help with the WFHI support and communication, I found the process less straightforward than I hoped. Searching for answers wasn’t very easy since their help resources seemed scattered, and the relevant information took a while to find. When I finally reached out to their telephonic support, the interactions were cordial but not particularly helpful in solving my issue quickly. It felt like I was going in circles without a clear resolution path. The follow-up calls and emails stretched out longer than expected, which was a bit frustrating given that I just wanted to sort out a simple query. Given this experience, I’m not sure I would rely on their support again if I face future issues. It seemed like I had to invest more effort than should be necessary just to get basic assistance. On the one bright side, the initial sign-up, invoicing, and payment process had been pretty smooth and painless, but sadly that doesn’t make up for the less effective support experience. So overall, I’d probably look for other options before using their help channels again.