I’ll probably seek help again as it’s a bit detailed
I found the sales and pre-purchase phase of WFHI’s product to be largely positive, although I realize I will likely need help again next time around. The initial sign-up and information provided were comprehensive, yet the kind of depth in setup required means I wouldn’t feel confident proceeding alone without support. The database and automatic updates make the platform quite powerful, but also introduce complexity. Throughout the early phases, the telephonic support was responsive and patient when I needed guidance on the dialer tools or minor invoicing questions. However, because the onboarding flow spans multiple steps and interactions, it’s a lot to absorb without recurrent assistance. Payment processes and invoice management went smoothly, which was definitely reassuring, though the product’s ongoing nature means I expect to engage with support periodically. Given all this, I think anyone investing in WFHI's software should be prepared for a somewhat involved period of learning or should have access to good help. That said, I appreciate the clear communication and the training’s attention to detail which make returning for future support less daunting.