I’ll likely need help again, not fully confident yet
My experience with WFHI support left me uncertain whether I could manage future issues independently. While the initial telephonic support was polite and tried to address my concerns, the explanations often felt incomplete or somewhat generic. After my first set of questions was handled, I realized I didn’t fully grasp some processes, and I’m fairly sure I’ll need to reach out again next time something comes up. The process wasn’t frustrating per se, but it did lack the depth I hoped for to empower me to handle problems on my own. It felt more like a short-term fix rather than building lasting confidence in the system. I suppose that’s not unusual for complex software, but I hoped to get a stronger foundation through support calls. So, while assistance was available and somewhat helpful, I don’t feel fully prepared to manage everything without ongoing help. It’s safe to say I’ll be dialing support more times than I’d like down the road.