i liked the support but there were delays too sometimes
Firstly, the support team was really helpful overall. Whenever I faced some issue with the dialer or database features, I just called and got decent assistance. Those calls usually ended quickly with something workable, which was great. But then, sometimes the wait time felt a bit long and my concerns took a while to reach the right person. Also, the telephonic guidance on the software updates was pretty clear on most occasions, though not perfect all the time. So, in the end, I think I would need help again next time mainly for new updates or unexpected bugs, but I’m okay with that. Signing up and paying was super straightforward, so no trouble there. Plus, the training materials explained the process well so I didn’t feel totally lost initially. On the downside, a few terms in the database section felt confusing, which required extra calls to support. Overall, support was good but could be a little quicker at times. Still, I expect to reach out again when things get tricky, and I’m comfortable with that.