I Honestly Didn’t Expect The Labels To Be This Confusing
So when I first started the training sessions, I assumed the labels on the interface would be straightforward enough to help me through. But I got surprised by how unclear some of the terms really were. It wasn’t that they were completely wrong words, but sometimes I had to guess which button would take me to the next step or if a label referred to something else in the system. The calling tool was complicated a bit by this, as I wanted to understand how to place calls via dialer and wasn’t immediately confident. Over the first few days of onboarding, I found myself clicking back and forth, unsure if I was in the right place or missing steps. The database feature also seemed like it could be helpful, but since I wasn’t sure about what everything meant, I didn’t end up using it confidently. I called support a few times hoping they’d explain things better on the phone, but the conversation did not always clear up the confusion as much as I wanted. This lack of clear wording definitely slowed me down and was the biggest surprise for me.