I had to solve everything myself.
The support process was less than satisfactory, requiring a significant amount of my time to resolve basic issues that should have been straightforward. I often found that the answers I needed were buried deep within the help articles, and even then, they didn't always align with the problems I faced. While the software functions well once it's set up, I spent too long communicating with the support team to get assistance that I ultimately had to piece together myself. I appreciated their pat responses, yet they were frustratingly vague and rarely provided direct solutions. This experience made me feel undervalued as a customer and led to unnecessary delays. All in all, while the software may be worthwhile, if you require any assistance, be prepared to exert significant effort.