I Had to Figure Too Much Out on My Own
The training and onboarding that came with your software left me feeling quite overwhelmed, as I had to work out a lot myself. The initial program had some basic walkthroughs, but as I progressed, there were big gaps that weren’t covered. For instance, understanding how the dialer integrated with the database required separate research outside the materials provided. I wish the onboarding included more detailed, step-by-step videos or interactive elements rather than just text descriptions. It made me spend way more time trying to understand the workflow than I expected. Also, there was little guidance on customizing settings to suit my specific needs, which forced me to experiment and sometimes guess. A clearer structured path for beginners would have made a huge difference. I have to say, the automatic updates were smooth and they didn’t cause confusion, which was a bright spot. Still, the lack of thorough training made my experience less straightforward and more frustrating than it could have been. I was definitely hoping for more support during those early stages to avoid that struggle.