2 out of 52 of 5Verified purchaseTraining and onboarding
I had to figure out so much on my own
From the very start of onboarding, I realized a large part of the process wasn’t very guided. The training materials provided some basics, but when it came to syncing up calling tools with the database or adjusting to automatic updates, I had to mostly work it out myself. This made the initial days quite stressful, as I wasn’t sure if I missed some crucial steps. While the telephonic support was available, I found it hard to get timely clarifications frequently. So, overall, it felt more like self-teaching than being onboarded properly, and that reduced my confidence using the platform in the first weeks.