I had to figure out billing details myself
I tried to understand the billing and payment setup as it was important for me to manage expenses properly. However, I found that many aspects were unclear initially and I had to work out quite a bit for myself, without detailed guidance. The invoicing process did produce documents correctly but there was no clear roadmap or stepwise instructions on what to expect next or how to handle recurring payments. In fact, I ended up spending time contacting support multiple times to confirm if the payment had gone through or to clarify invoice elements. While the automatic updates functioned as expected and the software behaved consistently, the billing system left much of the figuring out on my side. So in the end, although I got everything sorted, I would say the experience mainly required self-effort rather than a fully guided process from the service side.