I guess the penny never really dropped for me
Hey! So I tried the onboarding and training stuff, but honestly, it all felt kinda jumbled to me. Like, I wasn’t sure why certain steps came first, especially the part about the database feature before even really using the dialer. It felt backwards, like they didn't think about how a new user would actually need to piece everything together. At first, I thought maybe it was just me being slow, but after a few sessions, I kinda realized that the sequence didn’t help me build the skills gradually. I mean, the telephonic support was okay, that much I'll give it – they answered my questions when I called, but that didn’t fix the onboarding order. The software updated itself fine, and the sign-up process went smoothly, so it wasn’t all bad, but the training could have been a lot more sensible. I never really had that moment when it clicked, which was frustrating because I honestly wanted to get the hang of the calling tools without guessing what to do next.